Refund Policy

First VizWriting IPTV orders have a 7-day money-back window from activation.

When it applies

If the service does not work on your setup and support cannot fix it within the 7 days, we refund the order in full through the original payment method.

What we ask first

One troubleshooting attempt with support — most issues are an app setting, Wi-Fi or a typing error in the login.

When it does not apply

• After 7 days, or on renewals.
• Lines shared, resold or used on more screens than paid for.
• A single channel not confirmed before ordering — ask us first.
• An internet connection too slow for the chosen quality.